Please find a list of our most frequently asked questions below. If you need any more information please contact us.

Why do I need a machine, what's wrong with my tap water?

There are almost daily articles written about the various types and amounts of toxins and contaminants in public drinking water supplies. The water also needs to pass through ageing pipes and infrastructure along the way to your tap, which can pick up metals and contaminants. The only way to be certain that your drinking water is 100% pure is to make it yourself with an Water from Air™ machine.

How does Water from Air™ Technology work?

Water from Air™ machines extract moisture/water from the atmosphere through a condensation process. The water then passes through a filtration process and UV sterilisation process that produces ultra pure, healthy, drinking water.

Is the water produced from the Water from Air™ machine safe?

Yes, the water is absolutely pure, safe and clean, as well as great tasting. The water produced starts out cleaner, as it is the vapor / humidity in the air that we breathe rather than the dirty, contaminated ground water that needs to be purified. The filtration system is extremely effective and efficient in killing all bacteria.For a full laboratory report please click here.

Is there enough water in the air to continue producing water constantly?

There are 12 Quadrillion litres of water in the atmosphere at any given time, and water is in a constant hydrological cycle.

Can I drink water from the air that may have impurities in it?

Absolutely! Our Water from Air™ machine and water filtration system removes particulate matter smaller than .01 microns.

Do Water from Air™ machines remove bacteria or germs?

The Water from Air™ process eliminates micro-organisms, including bacteria and viruses via UV sterilisation.

Is it expensive to produce water with our machines?

Our machines are incredibly efficient, with the AW3 running off just 450W which is equivalent to running a plasma television.

Is it difficult to install the Water from Air™ machine?

Our products require no plumbing, water lines or pipes. The Water from Air™ units are essentially a plug-and-go installation.

What happens when the unit is full? Will it overflow?

Our Water from Air™ machines are driven by a microcomputer control system that will stop generating water when full; if an accidental leak should occur the machine sensor will turn the unit off.

Will the water in the reservoir go stale if left?

Our system continually recycles the water in the AWG reservoir, ensuring the water stays 100% fresh and pure.

Will the water produced from my home/office have a funny taste?

Absolutely not. The system employs special filters to remove any unpleasant taste or odours that may be present in the air. The result is fresh and delicious drinking water in its purest form every time.

What about bottled water, isn't that safe?

Many articles have been published revealing that some bottled water is actually just reprocessed tap water. Some government studies have shown over 30% of the bottled water tested to be unsafe for humans.

Is Water from Air™ water better than bottled water?

Water produced by our machines is proven in laboratory tests. Bottled water, in many cases, is filtered city water processed in a manufacturing plant. Other bottled water, touted as, “Spring” water has no guarantees at all that it is, in fact, pure and contaminant free. The only way of knowing what you are drinking is to produce it yourself.

Is Water from Air™ water as good as the water coolers in our office?

The water produced from our machines is cleaner and purer than any bottled water on the market today. The other issue is that even if the water in the cooler is pure and clean, the cooler is still a major problem. The bio-film, slime, algae and bacteria that lives in 95% of coolers contaminates your water when it comes into contact with it.

What does pH mean for water?

The indicator for acidity or alkalinity is known as the pH value. A pH value of 7 means a substance is neutral; water with a pH lower than 7 is considered acidic and with a pH greater than 7, water is considered alkaline. The normal range for pH in surface water systems is 6.5 to 8.5. Our pH balance in our latest report is 8.3

What temperature and humidity do I need for the machine to work?

The Water from Air™ machines will work with humidity as low as 30%. Most places in the world have at least that amount of humidity. Although production will be lower when humidity is reduced, the machines will still produce water.

How often do I need to change the filters?

The filters will need to be changed anywhere from 6-12 months after purchase; A change of filter every six months is recommended, depending on the amount of dirt and sediment in your air. The Filter Pack is easy to change and install. The air filter should also be checked once a month and cleaned if necessary.

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